SignIQ Sites and Services Terms

IMPORTANT NOTICE: THESE TERMS CONTAIN IMPORTANT PROVISIONS REGARDING AUTOMATIC RENEWALS, PAYMENT AUTHORIZATION, DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNIFICATION, DISPUTE RESOLUTION, BINDING ARBITRATION, CLASS ACTION WAIVER, GOVERNING LAW, AND WAIVERS. PLEASE READ THEM CAREFULLY. BY ACCESSING OR USING THE SITE OR SERVICES, CREATING AN ACCOUNT, CLICKING “I AGREE,” PURCHASING A SUBSCRIPTION, OR OTHERWISE USING SIGN IQ, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Scope; Relationship to Other Agreements

1.1 Scope of These Terms

These Sign IQ Sites and Services Terms (these “Terms”) govern access to and use of the websites, web pages, online content, forms, documentation, downloads, community pages, event pages, support resources, self-service purchasing flows, account portals, trial environments, application interfaces, and other online properties and services made available by [Sign IQ legal entity] (“Sign IQ,” “Provider,” “we,” “us,” or “our”) (collectively, the “Site”). These Terms also govern use of the Sign IQ electronic signature, document workflow, identity, automation, and related software-as-a-service offerings made available to you through a self-service account, online subscription, trial, beta, evaluation, or other online signup process (collectively, the “Services”), unless a separate written agreement applies under Section 1.3.

1.2 Who Is Bound

These Terms apply to website visitors, prospective customers, account holders, administrators, individual subscribers, free users, trial users, beta users, recipients, signers, senders, reviewers, and any other person who accesses or uses the Site or Services (“you” or “your”). If you access or use the Site or Services on behalf of a company, organization, client, principal, or other legal entity, you represent that you have authority to bind that entity, and “you” includes that entity.

1.3 Separate SaaS Agreement Controls for Covered Services

If you or the entity you represent has entered into a signed master subscription agreement, SaaS agreement, order form, data processing addendum, statement of work, or other written agreement with Sign IQ or its affiliate that expressly governs access to or use of the Services (a “Customer Agreement”), then the Customer Agreement controls with respect to the products, services, data, users, subscription term, fees, support, security, and transactions covered by that Customer Agreement. These Terms apply only to the extent the applicable subject matter is not addressed in the Customer Agreement or to your use of the Site or Services outside the scope of the Customer Agreement. If these Terms conflict with a Customer Agreement, the Customer Agreement controls solely for the covered products, services, data, users, subscription term, fees, support, security, and transactions.

1.4 Order of Precedence

Unless a Customer Agreement states otherwise, the following order of precedence applies in the event of conflict: (a) a signed Customer Agreement; (b) a signed or electronically accepted order form or subscription plan terms for the applicable Services; (c) any service-specific, product-specific, data processing, AI, beta, professional services, support, or country-specific supplemental terms expressly incorporated into these Terms; (d) these Terms; and (e) online documentation, product descriptions, marketing materials, FAQs, or support articles. Website Content is informational and does not modify any Customer Agreement or these Terms unless expressly incorporated by written reference.

1.5 Consumer and Individual Use

The Services are intended for business, professional, organizational, and commercial use, including use by individuals and sole proprietors. Certain consumer protection laws may apply depending on who you are, where you are located, the purpose for which you use the Services, and how you purchase the Services. Nothing in these Terms limits any non-waivable rights you may have under applicable law. To the extent any provision of these Terms is unenforceable against a consumer or individual under applicable law, that provision will apply only to the maximum extent permitted by law.

2. Acceptance; Eligibility; Authority

2.1 Acceptance

You accept these Terms by accessing or using the Site or Services, creating an account, clicking or checking an acceptance box, purchasing a subscription, participating in a trial or beta, sending or signing a document, using an API key, or otherwise indicating acceptance. If you do not agree to these Terms, you must not access or use the Site or Services.

2.2 Eligibility

You may use the Site and Services only if you can form a legally binding contract with Sign IQ, are at least 18 years old or the age of majority in your jurisdiction, and are not barred from using the Site or Services under applicable law. You may not access or use the Site or Services if Sign IQ previously suspended or terminated your access unless Sign IQ authorizes renewed access in writing.

2.3 Authority

If you access or use the Site or Services on behalf of another person or entity, you represent that you have all authority, consents, and permissions necessary to do so, including authority to bind that person or entity to these Terms, submit documents and data, authorize transactions, and manage accounts and subscriptions.

3. Definitions

For purposes of these Terms:

• “Account” means an account, workspace, tenant, organization, subscription, or similar environment created or maintained for access to the Services.
• “Administrator” means an individual authorized to configure an Account, manage users, purchase or modify subscriptions, control settings, access usage information, or accept terms on behalf of an Account.
• “Authorized User” means an individual permitted to access or use the Services under your Account or subscription.
• “Customer Data” means documents, content, information, files, metadata, form data, signature data, recipient information, account information, transaction records, and other data submitted to, generated through, processed by, or stored in the Services by or for you. Customer Data excludes Sign IQ Technology, Usage Data, Aggregated Data, and Feedback.
• “Documentation” means Sign IQ’s then-current user guides, technical documentation, API documentation, help center materials, and other written instructions made available for the Services.
• “Feedback” means ideas, suggestions, enhancement requests, recommendations, comments, or other feedback relating to Sign IQ, the Site, Services, or Sign IQ Technology.
• “Sign IQ Technology” means the Site, Services, software, APIs, SDKs, workflows, templates, forms, documentation, algorithms, models, systems, interfaces, designs, know-how, business processes, and other technology and intellectual property owned or licensed by Sign IQ or its affiliates.
• “Subscription Plan” means the plan, package, pricing, usage entitlements, limitations, renewal terms, add-ons, and other commercial terms made available through an order form, checkout page, account portal, invoice, email, in-product notice, or other written or electronic communication.
• “Usage Data” means technical, telemetry, diagnostic, analytics, performance, security, and usage information relating to use of the Site or Services, excluding the content of Customer Data except as needed to provide, secure, support, or improve the Services as permitted by these Terms or applicable law.

4. Site Access and Use

4.1 Limited Right to Use the Site

Subject to these Terms, Sign IQ grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Site and publicly available Site content solely for lawful informational, evaluation, procurement, support, and internal business purposes.

4.2 Website Content

The Site may include product descriptions, documentation, blog posts, white papers, case studies, webinars, event materials, pricing information, security summaries, integration descriptions, data sheets, support articles, and other content (“Website Content”). Website Content is provided for general informational purposes only. Product features, pricing, integrations, security measures, service levels, availability, and functionality may differ by plan, geography, configuration, or Customer Agreement and may change over time.

4.3 No Reliance on Roadmaps

Any statements regarding future functionality, roadmaps, beta features, anticipated releases, product direction, or potential integrations are subject to change and do not create a commitment to deliver any feature, functionality, service level, or timeline unless expressly included in a Customer Agreement or applicable order form.

5. Accounts; Administrators; Users

5.1 Account Registration

To use certain Services, you may be required to create an Account and provide accurate, complete, and current information, including name, email address, company or organization information, billing information, and other requested information. You must keep Account and billing information accurate and current.

5.2 Credentials and Security

You are responsible for maintaining the confidentiality of credentials, passwords, authentication methods, API keys, access tokens, and Account information. You are responsible for all activities that occur under your Account, whether or not authorized by you, including activity by authorized users, unauthorized users, integrations, APIs, automated workflows, AI Features, and other technologies connected to or enabled through your Account, except to the extent caused by Sign IQ’s breach of these Terms. You must promptly notify Sign IQ of any suspected unauthorized access, credential compromise, misuse, or security incident involving your Account.

5.3 Administrators

Administrators may have broad authority to configure settings, invite and remove users, access usage information, manage templates and workflows, purchase or modify subscriptions, accept updated terms, and control Account data. You are responsible for the acts and omissions of your Administrators and Authorized Users. Sign IQ may rely on instructions, consents, approvals, and requests submitted by an Administrator.

5.4 Unique Users

Each Authorized User must use unique credentials. You may not share credentials, permit multiple persons to use the same login, or circumvent user limits, seat limits, transaction limits, envelope limits, storage limits, API limits, or other usage entitlements.

6. Subscription Plans; Purchases; Renewals

6.1 Subscription Plans

Subscription Plans may be described on the Site, in a checkout flow, order form, account portal, invoice, email, in-product notice, or other communication. Subscription Plans may include plan features, usage entitlements, limits, fees, billing cadence, renewal terms, add-ons, overage charges, support level, and cancellation terms. Sign IQ may modify available plans and pricing prospectively, subject to Section 6.4.

6.2 Payment Authorization

If you purchase a paid Subscription Plan, you authorize Sign IQ and its payment processors to charge the payment method you provide for all fees, taxes, renewals, add-ons, overages, and other amounts due in connection with your Subscription Plan. You represent that you are authorized to use the payment method you provide. You must promptly update expired, invalid, or changed payment information.

6.3 Automatic Renewal

Unless the applicable Subscription Plan states otherwise, paid Subscription Plans automatically renew for successive renewal terms of the same length as the expiring term, or such other renewal period disclosed in the applicable checkout flow or order form, unless you cancel renewal before the deadline disclosed in the Subscription Plan or, if no deadline is disclosed, at least five (5) business days before the end of the then-current term. By purchasing a Subscription Plan, you authorize recurring charges for renewal terms until you cancel or the Subscription Plan is terminated.

6.4 Price Changes

Sign IQ may change prices, plan features, and available entitlements prospectively. For an existing paid Subscription Plan, price changes will apply at renewal or as otherwise disclosed in advance and permitted by applicable law. If applicable law requires notice, consent, or cancellation rights for renewal or price changes, Sign IQ will provide them in the manner required by law.

6.5 Taxes

Fees are exclusive of taxes, duties, levies, and similar governmental assessments, including sales, use, VAT, GST, excise, withholding, and similar taxes (“Taxes”). You are responsible for Taxes associated with your purchase and use of the Services, other than taxes based on Sign IQ’s net income. If Sign IQ is required to collect or remit Taxes, Sign IQ may charge them to you.

6.6 No Refunds; Billing Disputes

Except as expressly stated in a Subscription Plan, Customer Agreement, these Terms, or required by applicable law, all fees are non-refundable and non-cancellable. You must notify Sign IQ of billing disputes within thirty (30) days after the charge or invoice first appears. Failure to provide timely notice waives the dispute to the maximum extent permitted by law.

6.7 Late Payments; Suspension

If payment is not received when due, Sign IQ may suspend, downgrade, restrict, or terminate your Account or Subscription Plan, charge late fees or interest to the maximum extent permitted by law, and recover collection costs, including reasonable attorneys’ fees, where permitted by law. Suspension does not relieve you of payment obligations accrued before or during suspension.

7. Trials; Free Services; Beta Features

7.1 Trials and Free Services

Sign IQ may offer free accounts, trial periods, promotional access, sandbox environments, test credits, or limited free features. These offerings may be modified, limited, suspended, or terminated at any time. Unless otherwise stated in writing, trials and free services are provided only for evaluation and non-production use.

7.2 Beta and Pre-Release Features

Beta, preview, experimental, pilot, pre-release, or evaluation features may be incomplete, unstable, inaccurate, or subject to change. They are provided “as is,” without warranties, service levels, support commitments, indemnities, or production-use rights, unless expressly agreed in writing.

7.3 Restrictions on Trials and Betas

You may not use trials, free services, beta features, sandbox environments, or evaluation materials for production documents, legally binding transactions, sensitive personal information, regulated data, mission-critical workflows, or high-risk use cases unless Sign IQ expressly authorizes such use in writing.

8. Usage Rights and Restrictions

8.1 Right to Use the Services

Subject to these Terms and your applicable Subscription Plan, Sign IQ grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Services solely for your internal business or professional purposes and in accordance with the Documentation, applicable usage limits, and applicable law.

8.2 Prohibited Uses

You will not, and will not permit any person to:

• copy, modify, adapt, translate, create derivative works of, distribute, sell, resell, lease, lend, sublicense, time-share, or otherwise exploit the Site, Services, Documentation, or Sign IQ Technology except as expressly permitted;
• reverse engineer, decompile, disassemble, or attempt to derive source code, underlying ideas, algorithms, models, architecture, or non-public APIs, except to the extent such restriction is prohibited by law;
• circumvent or exceed usage limits, seat limits, envelope limits, transaction limits, storage limits, API limits, rate limits, or technical restrictions;
• access or use the Site or Services to develop, train, test, benchmark, validate, calibrate, improve, or operate any competing product, artificial intelligence system, machine learning model, data extraction system, or automated platform without Sign IQ’s prior written consent;
• probe, scan, test, or assess the vulnerability or security of the Site or Services without prior written authorization;
• interfere with, disrupt, degrade, overload, damage, or impair the Site, Services, systems, networks, infrastructure, or security controls;
• upload, transmit, or distribute malware, ransomware, viruses, worms, Trojan horses, logic bombs, spyware, or other harmful code;
• use bots, crawlers, scrapers, spiders, scripts, or automated tools except through documented APIs and in compliance with applicable limits;
• misrepresent identity, authority, affiliation, or the origin of any communication, signature request, message, or transaction;
• use any automated process, AI Feature, workflow, integration, API, rule, software agent, or similar technology to sign, approve, accept, reject, submit, send, route, acknowledge, consent to, certify, or otherwise take legally significant action on behalf of any person or entity without all necessary authority, consents, disclosures, instructions, and legal basis;
• create, apply, transmit, or cause the application of any signature, initials, approval, consent, certification, acknowledgement, or other indication of assent without authorization from the person or entity to be bound;
• misrepresent, or cause any system, record, audit trail, certificate, or evidence summary to misrepresent, the identity, authority, intent, review, approval, consent, execution, delivery, or authentication of any person or entity;
• use any AI Feature, automation, workflow, integration, or related functionality to generate, alter, summarize, classify, approve, or process documents in a manner that is deceptive, unlawful, unauthorized, or inconsistent with applicable law, these Terms, any Customer Agreement, or Documentation;
• use the Site or Services for spam, phishing, fraudulent transactions, deceptive communications, unlawful surveillance, harassment, abuse, or illegal activity;
• remove, obscure, or alter proprietary notices; or
• use the Site or Services in violation of law, third-party rights, these Terms, a Customer Agreement, a Subscription Plan, Documentation, or Sign IQ policies.

8.3 Reasonable Use

Use of the Services may be subject to reasonable use limits, rate limits, anti-abuse controls, technical limitations, or plan-specific entitlements. Sign IQ may monitor usage for security, abuse prevention, capacity planning, billing, support, and compliance. If Sign IQ reasonably determines that use threatens the security, integrity, availability, performance, or lawful operation of the Services, Sign IQ may throttle, suspend, limit, or block access as reasonably necessary.

9. Customer Data; Privacy; Data Processing

9.1 Customer Data Ownership

As between you and Sign IQ, you retain all rights in Customer Data. You grant Sign IQ and its affiliates, processors, contractors, and service providers a non-exclusive, worldwide license to host, copy, process, transmit, display, perform, reproduce, store, modify, and use Customer Data as necessary to provide, secure, support, maintain, improve, and operate the Site and Services; comply with law; enforce these Terms; prevent fraud or abuse; and as otherwise described in the Privacy Policy or applicable Customer Agreement.

9.2 Your Responsibilities for Customer Data

You are responsible for Customer Data, including its accuracy, legality, quality, retention, classification, and use. You represent that you have all rights, permissions, notices, and consents necessary to submit Customer Data to the Services and to authorize Sign IQ to process Customer Data as described in these Terms. You are responsible for determining whether the Services are appropriate for the documents, data, transactions, jurisdictions, retention periods, and regulatory requirements applicable to your use.

9.3 Personal Information and Privacy

Sign IQ’s collection, use, disclosure, and retention of personal information in connection with the Site and Services is described in the Sign IQ Privacy Policy. If you submit personal information about another person, you represent that you have provided required notices and obtained required consents or authorizations.

9.4 Data Processing Addendum

If Sign IQ makes a data processing addendum available for the Services, and the addendum is required by applicable data protection law for Sign IQ’s processing of personal information on your behalf, that addendum will apply when validly incorporated or accepted in the manner specified by Sign IQ. If you have a signed Customer Agreement with a data processing addendum, that data processing addendum controls for the covered processing.

9.5 Sensitive and Regulated Data

You may not submit sensitive, regulated, protected, or special category data to the Services unless your Subscription Plan, Customer Agreement, Documentation, and applicable law permit that use and you have implemented appropriate configurations and safeguards. Without limiting the foregoing, you are responsible for determining whether documents or data involve health information, financial information, payment card information, children’s data, biometric data, government identifiers, export-controlled information, attorney-client privileged information, or other regulated data.

9.6 Aggregated and De-Identified Data

Sign IQ may create and use aggregated, anonymized, or de-identified data derived from use of the Site and Services for analytics, benchmarking, security, research, product improvement, and business purposes, provided it does not identify you or any individual and is not reasonably capable of being re-identified by Sign IQ.

10. Artificial Intelligence and Automated Features

10.1 AI Features

The Services may include or integrate with artificial intelligence, machine learning, automation, extraction, classification, summarization, recommendation, or similar features (“AI Features”). AI Features may generate outputs that are incomplete, inaccurate, outdated, or unsuitable for a particular purpose. You are responsible for independently reviewing and validating outputs before relying on them.

10.2 No Professional Advice

AI Features and other automated outputs are not legal, compliance, tax, accounting, security, financial, or other professional advice. Sign IQ does not determine whether a document is legally enforceable, whether a signer has authority, whether a workflow satisfies legal requirements, or whether an output is appropriate for your use case.

10.3 AI Data Controls

If Sign IQ offers controls regarding use of Customer Data for improvement, training, or evaluation of AI Features, those controls will apply as described in the applicable product settings, Documentation, privacy notices, AI supplemental terms, or Customer Agreement. If a Customer Agreement contains AI-specific restrictions or permissions, the Customer Agreement controls for covered Services and Customer Data.

10.4 User Responsibility for Automated Actions

You are responsible for all actions taken through your Account, credentials, access tokens, integrations, APIs, workflows, automations, rules, templates, settings, and AI Features, whether such actions are taken directly by you, by another person using your Account, or through an automated process configured, enabled, approved, or made available by you.

10.5 Legally Significant Actions

You must not use, configure, enable, or permit any automated process, AI Feature, software agent, integration, workflow, rule, or similar technology to sign, approve, accept, reject, submit, send, route, acknowledge, consent to, certify, or otherwise take any legally significant action on behalf of any person or entity unless you have all necessary authority, consents, disclosures, instructions, and legal basis to do so.

10.6 No Authority or Legal-Effect Determination

Sign IQ does not determine whether any automated or AI-enabled action constitutes a valid electronic signature, approval, consent, authorization, certification, notice, record, delivery, acceptance, rejection, or other legally effective act under applicable law. Sign IQ also does not determine whether any person, entity, system, AI Feature, software agent, integration, or automated workflow has authority to act on behalf of any signer, sender, recipient, organization, or other party.

10.7 User Evaluation of Use Cases

You are solely responsible for determining whether your use of the Site, Services, trial access, beta features, AI Features, automations, workflows, integrations, APIs, and related functionality is appropriate, lawful, enforceable, and legally effective for your documents, signers, recipients, jurisdictions, industries, authentication methods, record retention obligations, and use cases.

10.8 Human Review

You are responsible for implementing appropriate human review, approval, oversight, authentication, access controls, and authorization procedures for any workflow involving documents, signatures, approvals, consents, legal notices, regulated transactions, sensitive information, or legally significant actions.

10.9 No Impersonation or Misrepresentation

You may not use the Site, Services, AI Features, automations, workflows, integrations, APIs, or related functionality to impersonate any person, misrepresent authority, create or apply a signature without authorization, cause a document to appear to have been reviewed or approved when it has not been, or otherwise create a false or misleading record of consent, approval, execution, delivery, or authorization.

11. Electronic Signatures; Documents; Transactions

11.1 Responsibility for Transactions

The Services may enable you to create, send, receive, review, sign, approve, store, route, or manage documents and electronic records. You are responsible for the content, accuracy, legality, enforceability, routing, recipients, signers, authentication methods, disclosures, consents, retention, and legal effect of your documents and transactions. This responsibility applies whether the relevant action is taken manually, through an automated workflow, through an integration or API, or through any AI-enabled or software-agent functionality.

11.2 No Determination of Legal Sufficiency

Sign IQ does not determine whether any document may legally be signed electronically, whether any signer has authority or capacity, whether any person or system has authority to act for another person or entity, whether any required notice or disclosure has been provided, whether any authentication method is sufficient, whether a document must be notarized or witnessed, or whether any transaction complies with electronic signature, consumer protection, industry-specific, record retention, notarization, or other legal requirements.

11.3 Recipients and Signers

If you send documents or signature requests, you are responsible for ensuring that recipients are correct, authorized, and have consented to receive electronic communications where required. You must not use the Services to send deceptive, unauthorized, harassing, unlawful, or fraudulent communications.

11.4 Records and Retention

You are responsible for downloading, exporting, preserving, and retaining documents, audit trails, certificates, evidence summaries, and other records as needed for your legal, business, or compliance requirements. Sign IQ’s retention practices may vary by Subscription Plan, account settings, Documentation, or Customer Agreement.

12. Security

12.1 Sign IQ Security Measures

Sign IQ uses reasonable administrative, technical, and organizational measures designed to protect the Services. No website, network, system, or service is completely secure. Sign IQ does not guarantee that unauthorized third parties will never defeat security measures or access Customer Data.

12.2 Your Security Responsibilities

You are responsible for using secure devices, networks, browsers, credentials, authentication methods, account settings, user permissions, and administrative practices. You must promptly notify Sign IQ of suspected vulnerabilities, unauthorized access, misuse, credential compromise, or security issues involving the Site, Services, or your Account.

12.3 Vulnerability Testing

You may not conduct penetration testing, vulnerability scanning, security testing, load testing, or other testing of the Site or Services without Sign IQ’s prior written authorization specifying scope, timing, and rules of engagement. You may not publicly disclose vulnerabilities or security issues without Sign IQ’s prior written consent, except as required by law.

13. Third-Party Services; App Stores; Integrations

13.1 Third-Party Services

The Site or Services may integrate with or link to third-party websites, services, applications, identity providers, storage providers, payment processors, app stores, marketplaces, AI providers, communication providers, or other third-party offerings (“Third-Party Services”). Sign IQ does not control Third-Party Services and is not responsible for their content, availability, security, privacy practices, performance, or terms.

13.2 Your Use of Third-Party Services

Your use of Third-Party Services is subject to the third party’s terms and policies. You authorize Sign IQ to exchange Customer Data and Account information with Third-Party Services as necessary to provide integrations you enable or request. Sign IQ is not responsible for Customer Data after it is transmitted to a Third-Party Service at your direction.

13.3 App Store Purchases

If you purchase a Subscription Plan through an app store, marketplace, reseller, or other intermediary, your purchase may be subject to additional terms, billing rules, refund policies, cancellation procedures, and data-sharing practices of that intermediary. To the extent of conflict regarding billing, cancellation, and refunds for such purchase, the intermediary’s applicable terms may control as required by law or the intermediary’s rules.

14. Intellectual Property; Feedback

14.1 Sign IQ Ownership

Sign IQ and its licensors retain all right, title, and interest in and to the Sign IQ Technology, Site, Services, Documentation, Website Content, Usage Data, Aggregated Data, trademarks, logos, trade names, service marks, and other intellectual property. Except for rights expressly granted in these Terms, no rights are granted by implication, estoppel, or otherwise.

14.2 Restrictions on Marks

You may not use Sign IQ’s name, trademarks, service marks, logos, trade dress, domain names, product names, or other brand features without Sign IQ’s prior written consent. You may not state or imply endorsement, sponsorship, affiliation, or certification by Sign IQ without authorization. If you are an organization or business customer, Sign IQ may identify you by name and logo as a customer of the Services, subject to any reasonable trademark usage guidelines you provide. Sign IQ will not issue any press release, case study, or detailed testimonial referencing you without your prior written consent.

14.3 Feedback

If you provide Feedback, you grant Sign IQ a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free, fully paid license to use, copy, modify, distribute, display, perform, make, sell, offer for sale, import, and otherwise exploit the Feedback for any purpose without restriction or obligation to you.

15. Communications; Notices; Electronic Communications

15.1 Electronic Communications

You consent to receive communications from Sign IQ electronically, including by email, SMS, in-product notice, push notification, account portal, posting on the Site, or other electronic means. Electronic communications satisfy any legal requirement that communications be in writing to the maximum extent permitted by law.

15.2 Contact Information

You must keep your Account contact information current. Sign IQ may provide notices to the email address or other contact information associated with your Account, to an Administrator, through the Services, or by posting on the Site.

15.3 Marketing Communications

Sign IQ may send marketing communications in accordance with applicable law and the Privacy Policy. You may opt out of marketing communications as described in those communications, but Sign IQ may still send transactional, administrative, legal, security, and service-related communications.

16. Suspension; Termination

16.1 Suspension

Sign IQ may suspend, limit, throttle, downgrade, or block access to the Site or Services if Sign IQ reasonably determines that: (a) you violated these Terms; (b) your use creates security, legal, compliance, performance, or availability risks; (c) payment is overdue; (d) your Account is being used fraudulently or unlawfully; (e) continued access could harm Sign IQ, customers, users, third parties, or the Services; or (f) suspension is required by law.

16.2 Termination by You

You may stop using the Site at any time. You may cancel a paid Subscription Plan or Account using the cancellation method made available in the account portal, checkout flow, Documentation, support channel, or applicable Subscription Plan. Cancellation stops future renewal charges but does not entitle you to refunds except as expressly stated or required by law.

16.3 Termination by Sign IQ

Sign IQ may terminate these Terms, your Account, or your Subscription Plan if you materially breach these Terms, fail to cure a payment breach after notice where notice is required, use the Site or Services unlawfully or abusively, or if Sign IQ discontinues the applicable Services or is required to terminate by law.

16.4 Effect of Termination

Upon termination or expiration, your right to access and use the applicable Site or Services ends. You remain responsible for fees and obligations accrued before termination. Sections that by their nature should survive will survive, including payment obligations, Customer Data provisions, intellectual property, Feedback, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, and miscellaneous provisions.

17. Export Controls; Sanctions; Compliance

17.1 Export and Sanctions Compliance

You must comply with all applicable export control, sanctions, anti-boycott, and trade compliance laws and regulations, including those administered or enforced by the U.S. Department of Commerce, the U.S. Department of the Treasury’s Office of Foreign Assets Control, the U.S. Department of State, and other applicable authorities.

17.2 Restricted Parties and Regions

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions and are not identified on any restricted-party list. You may not access, use, export, re-export, transfer, or make available the Site, Services, Documentation, technical information, or related materials in violation of applicable law.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICES, WEBSITE CONTENT, DOCUMENTATION, TRIALS, FREE SERVICES, BETA FEATURES, AI FEATURES, THIRD-PARTY SERVICES, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS. SIGN IQ DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SIGN IQ DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, CURRENT, COMPLETE, SECURE, FREE FROM HARMFUL COMPONENTS, OR COMPATIBLE WITH YOUR SYSTEMS, OR THAT DEFECTS WILL BE CORRECTED. SIGN IQ DOES NOT WARRANT THAT ANY DOCUMENT, TRANSACTION, SIGNATURE, WORKFLOW, AUTHENTICATION METHOD, AI OUTPUT, TEMPLATE, PRODUCT DESCRIPTION, SECURITY DESCRIPTION, OR OTHER INFORMATION WILL BE LEGALLY SUFFICIENT, ENFORCEABLE, ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PARTICULAR PURPOSE.

19. Limitation of Liability

19.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGN IQ AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, PROCESSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, COVER, LOST PROFIT, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, GOODWILL, REPUTATIONAL, PUNITIVE, OR SIMILAR DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, SERVICES, CUSTOMER DATA, AI FEATURES, TRIALS, FREE SERVICES, BETA FEATURES, THIRD-PARTY SERVICES, OR DOCUMENT TRANSACTIONS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGN IQ’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, SERVICES, CUSTOMER DATA, OR DOCUMENT TRANSACTIONS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO SIGN IQ FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED DOLLARS ($100). IF A CUSTOMER AGREEMENT APPLIES, THE LIABILITY CAP IN THE CUSTOMER AGREEMENT CONTROLS FOR COVERED CLAIMS.

The exclusions and limitations in this Section apply to all claims arising out of or relating to AI Features, automated workflows, integrations, APIs, electronic signatures, approvals, consents, document routing, authentication methods, signer authority, transaction enforceability, and any user configuration, instruction, or use case.

The limitations in this Section apply regardless of the form of action, whether in contract, tort, strict liability, statute, or otherwise. The limitations do not limit liability that cannot be limited under applicable law.

20. Indemnification

You will defend, indemnify, and hold harmless Sign IQ and its affiliates, officers, directors, employees, agents, licensors, suppliers, processors, and service providers from and against all claims, demands, actions, proceedings, damages, losses, liabilities, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) your access to or use of the Site or Services; (b) Customer Data, Feedback, or other materials you submit; (c) your documents, transactions, communications, recipients, signers, workflows, or use cases; (d) your violation of these Terms, a Customer Agreement, applicable law, or third-party rights; (e) your fraud, negligence, or willful misconduct; or (f) any dispute between you and any recipient, signer, customer, employee, contractor, client, principal, or third party.

Sign IQ may control the defense and settlement of any matter subject to indemnification. You will cooperate with Sign IQ in the defense of such matter. You may not settle any claim in a manner that imposes obligations on Sign IQ or admits liability by Sign IQ without Sign IQ’s prior written consent.

21. Dispute Resolution; Governing Law

21.1 Informal Resolution

Before filing a claim, each party agrees to attempt in good faith to resolve the dispute by providing written notice describing the dispute and allowing thirty (30) days for informal resolution, unless a shorter period is required to seek injunctive relief or comply with a limitations period.

21.2 Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Subject to Section 21.5, each party irrevocably submits to the exclusive jurisdiction of the state and federal courts located in New York County, New York for any action arising out of or relating to these Terms, the Site, or Services.

21.3 Jury Waiver

EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR SERVICES.

21.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION.

21.5 Arbitration

Except for claims that qualify for small claims court or claims seeking injunctive or equitable relief, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, any Account, or any Subscription Plan shall be resolved by binding arbitration on an individual basis. The arbitration will be administered by the American Arbitration Association under its applicable rules before a single arbitrator. The arbitration will take place in New York County, New York, unless applicable law requires otherwise, and may be conducted remotely if permitted by the arbitrator.

The arbitrator will have authority to award the same individual relief that a court could award, subject to the limitations and exclusions in these Terms. Either party may bring an individual claim in small claims court if the claim qualifies. Either party may also seek injunctive or equitable relief in court to prevent or stop actual or threatened infringement, misappropriation, unauthorized access, misuse of the Site or Services, scraping, security abuse, breach of confidentiality, or violation of intellectual property rights.

21.6 Attorneys’ Fees

In any action or proceeding arising out of or relating to these Terms, the prevailing party is entitled to recover reasonable attorneys’ fees, costs, and expenses from the non-prevailing party, in addition to any other relief to which the prevailing party is entitled, except to the extent prohibited by applicable law.

22. Changes to the Site, Services, and Terms

22.1 Changes to Site or Services

Sign IQ may modify, suspend, remove, replace, or discontinue any part of the Site or Services at any time. Sign IQ will use commercially reasonable efforts to avoid materially reducing core paid Service functionality during a paid subscription term, but Sign IQ may make changes required for security, compliance, legal, performance, third-party dependency, or operational reasons.

22.2 Changes to Terms

Sign IQ may update these Terms from time to time. Updated Terms will be posted on the Site, in the Services, or otherwise made available, with an updated effective date. Continued access to or use of the Site or Services after updated Terms become effective constitutes acceptance of the updated Terms. If a change materially reduces your rights or materially increases your obligations, Sign IQ will provide notice as required by applicable law or as reasonably determined by Sign IQ.

22.3 Existing Customer Agreements

Updates to these Terms do not amend a signed Customer Agreement unless the Customer Agreement expressly permits amendment through online terms or the parties otherwise agree in writing. For covered Services, the Customer Agreement continues to control in the event of conflict under Section 1.3.

23. Copyright Complaints

If you believe content on the Site infringes your copyright, you may send a notice to Sign IQ at [email]. The notice should include: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief that the disputed use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (f) your physical or electronic signature.

24. Miscellaneous

24.1 Entire Agreement

These Terms, together with any policies, Subscription Plan terms, supplemental terms, and notices incorporated by reference, constitute the entire agreement between you and Sign IQ regarding the Site and any self-service use of the Services not governed by a Customer Agreement. A Customer Agreement remains the entire agreement for covered Services and controls in accordance with Section 1.3.

24.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect, and the invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

24.3 Assignment

You may not assign or transfer these Terms, in whole or in part, without Sign IQ’s prior written consent. Sign IQ may assign these Terms without restriction, including to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

24.4 No Waiver

Sign IQ’s failure to enforce any provision of these Terms does not waive Sign IQ’s right to enforce that provision or any other provision. Waivers must be in writing and signed by the party granting the waiver.

24.5 No Third-Party Beneficiaries

There are no third-party beneficiaries to these Terms except Sign IQ’s affiliates, licensors, suppliers, processors, service providers, and indemnified parties, who may enforce protections intended for their benefit.

24.6 Purchase Orders

Any terms or conditions in any purchase order, vendor onboarding form, procurement portal, or other document submitted by you are rejected and have no force or effect unless expressly agreed in writing by Sign IQ.

24.7 Force Majeure

Sign IQ is not liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, internet or telecommunications failures, cloud provider failures, power failures, cyberattacks, supply chain disruptions, or other events beyond reasonable control.

25. Contact

Questions about these Terms may be directed to:

Sign IQ
64 beaver St.
New York, NY 10004