Terms of Service

1. Acceptance

By creating a SignIQ account or using the service you agree to these Terms. If you’re using SignIQ on behalf of an organization you confirm you have authority to bind that organization.

2. The service

SignIQ provides electronic signature, template management, and audit-trail features as described on the website and in your subscription plan. We may improve the service over time. We’ll give reasonable notice before materially reducing functionality.

3. Your account

• You’re responsible for keeping your credentials secure and for activity under your account.
• You’ll provide accurate information and keep it up to date.
• You won’t share accounts in a way that circumvents per-user pricing.

4. Plans, billing, and renewals

• Plans are billed in advance, monthly or annually, per the cycle you select.
• Document caps and overage rates are disclosed on the pricing page and your invoice. Overage is billed at the disclosed per-document rate.
• Subscriptions auto-renew. You can cancel from the dashboard before the next renewal date.
• Refunds are not provided for partial months. Annual plans cancelled mid-term lose remaining months.

5. Acceptable use

You won’t use SignIQ to:

• Process documents that violate applicable law or rights of third parties.
• Send spam, phishing content, or anything that misrepresents the sender.
• Probe, scan, or attempt to compromise the service.
• Resell, white-label, or repackage SignIQ as your own product (except as expressly permitted by your plan).

6. Customer data and signatures

You retain ownership of the documents you upload and the signatures you collect. We process them only to provide the service to you. The legal validity of your signatures depends on compliance with the ESIGN Act, UETA, or other applicable law for the document type. Specific document types (wills, certain real estate, court filings) may have additional requirements; consult counsel.

7. SLA & uptime

We target 99.9% monthly uptime for the production service. Status and incident history publish to status.signiq.com (during launch this scaffolds will read “forthcoming”). Enterprise customers receive specific SLA terms in their order form.

8. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own (and at least reasonable care) and use it only for the purposes of these Terms.

9. Warranties & disclaimers

The service is provided “as is.” To the maximum extent permitted by law we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

10. Limitation of liability

To the extent permitted by law neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Each party’s aggregate liability under these Terms will not exceed the fees you paid in the 12 months preceding the event giving rise to the claim.

11. Termination

You can cancel any time. We may suspend or terminate accounts for material breach of these Terms. On termination you’ll have 30 days to export your data, after which we may delete it.

12. Changes to these Terms

We may update these Terms from time to time. We’ll post material changes here and update the “Last updated” date. Continued use after a change is acceptance.

13. Governing law

These Terms are governed by the laws of the State of [TO BE SET WITH COUNSEL] without regard to conflict-of-laws principles.

14. Contact

Questions: legal@signiq.com.